Terms of Trade
OSCARMA – Return & Refund Policy
Thank you for shopping at OSCARMA.
We are committed to providing quality products and excellent customer service. Please review our Return & Refund Policy carefully before making a purchase.
1. Returns & Exchanges
OSCARMA offers refunds or exchanges for eligible change-of-mind purchases within 14 days of the original purchase date, subject to the conditions outlined below.
Returns or exchanges requested after the 14-day period will not be accepted for change-of-mind reasons.
2. Return Conditions
To qualify for a return or exchange:
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Items must be unused, undamaged, and in their original condition.
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Items must be returned in their original packaging, including all accessories where applicable.
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A valid receipt or other proof of purchase must be provided.
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Items with opened, missing, or damaged packaging may be subject to a restocking fee of up to 20% of the purchase price, or may be declined for change-of-mind returns, depending on their condition.
All change-of-mind returns are subject to assessment and approval by OSCARMA.
3. Non-Returnable Items
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Clearance and final-sale items are not eligible for change-of-mind refunds or exchanges.
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Items that have been used, damaged, or altered after purchase are not eligible for change-of-mind returns.
4. Consumer Rights
Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 (CGA).
Where a product is faulty, defective, or otherwise fails to meet the guarantees required by law, customers may be entitled to a repair, replacement, or refund, regardless of the 14-day return period.
Restocking fees do not apply to returns covered by the CGA.
OSCARMA reserves the right to assess all change-of-mind return requests in accordance with this policy.
Thank you for your understanding and continued support.
OSCARMA Outdoor & Fishing Tackle International
